****** - Verified Buyer
4.5
Exceptional Customer Support/Service.I, too, see quite a few negative reviews, however, I had some issues with a product retailed by Spreetail and then through Amazon.It was a 1.5” vinyl pool float. The item was ordered though Amazon and fulfilled by the folks at Spreetail. The item arrived literally in two days via FedEx. Upon unwrapping. I found a 6” manufacturing flaw/defect Un the underside seem of the pillow roll. I contacted seller through Amazon and Spreetail responded within 30 minutes with a prepaid return label. My son dropped the item to be returned at the local UPS store and I was notified later that day by Spreetail that a replacement pool float was being shipped FedEx. Again, I received the item in two days and had some additional QC issues with the replacement float. I then contacted Spreetail yet again and the CS Rep I spoke with apologized, explained that they too are a reseller and not a manufacturer but that they would back their products sold 100%.They offered me several options including replacement or full refund and for me to not worry about returning the damaged float.Folks, this is what I call exceptional Customer Service which exceeded all expectations.In looking over several of the negative reviews posted, I amazed as this was some of the finest customer service and product backing I have ever encountered in my almost 70 years. Thank you to the fine folks at Spreetail and to the great Customer Service Rep that I had the pleasure to deal with.Ken
